🎬 Lesson 2 : Welcoming a New Patient

About Course

🎬 Lesson 2 : Welcoming a New Patient

👋 “Welcome back! In this lesson, we’ll talk about something that makes a huge difference — how to welcome a new patient.

The first impression begins the second they walk through the door. Here are three steps to do it right:

1. Greet warmly – Smile, use their name if you know it, and make eye contact. Patients are often nervous — your friendliness helps them feel at ease.

2. Organize intake – Make sure forms, insurance details, and ID checks are handled politely and efficiently. Never rush the patient — guide them step by step.

3. Reassure and connect – Say something simple like: ‘You’re in good hands today, we’ll take great care of you.’ That reassurance builds trust instantly.

👉 Takeaway: Patients don’t just remember the dentist; they remember YOU. A warm welcome can turn a nervous first visit into a loyal relationship for years to come.”